FAQ

SAFETY - STANDARDS

Can you drop the load during the lift?

No. The hook cannot open when it's loaded with more than 55lbs. Power supply of the opening mechanism is switched off during the lift, up until the load is set down.
Is it compliant with American standards?

Yes. The hooks are OSHA compliant and have passed a certification program including all required American and Canadian standards such as ASME (mechanical), FCC & IC (RF & EMC) and UL & CSA (electrical).
What is the safety factor

Safety factor is 3 according to requirements of ASME B30.20 for “Below the hook lifting device”.
What happens if I’m running out of battery?

When battery gets low the LED will flash red on the side of the hook, it’s then time to recharge. If you decide to go for extra miles and fully discharge the battery, the hook will stay locked and you will have to unhook through the safety latch… like in the old days!
On the remote what are the colors for?

The “All color” key will enable opening all hooks at once whereas the red, blue, yellow and green keys allow you to open one hook at a time.

How many lifts can I perform with a fully charged hook?

Plenty indeed. Even with 100 lifts per day you will be able to operate for more than a week. Most customers charge it over the week-end for ease of mind.
How heavy can I lift in multi leg set up?

It really depends on your set up but if you were to use 4 hooks XL on the same remote, you could lift up to 88,000lbs on a 4 legs vertical basket hitch for instance.
What size of wire ropes or lifting chains can I use?

You can use wire ropes or lifting chains up to 5/8” with 4,400lbs WLL hook and up to 1-3/8” with 11,600lbs WLL hook.
Can I use synthetic slings?

Yes. Any 2” 2-ply synthetic sling will fit with the 4,400lbs WLL and up to 4” 2-ply with the 11,600lbs WLL hook.
Can I "christmas tree” with my hooks?

Yes. You can release one hook at a time with the colour code on the remote. After you set down your first load, you can release the corresponding hook while others will remain locked, up in the air.

Can I give it a try first?

For sure. We offer one week try-out 100% free of charge. Demo kit is shipped to your place and picked up while you’re done. We also offer complimentary 20mn online induction training to your crew before they get to use it.
What do I get in my kit?

Our kits include your hook(s) and all accessories to be all set from Day 1 such as remote, charging kit, chest strap, user manual in a sturdy transport case.
How long does it take to get a kit?

We deliver in 10 days after payment.
Can I pay by credit card?

Yes. We process it on our secured platform. Definitely the fastest way to go.
Can I add hooks down the road on my current kit?

Sure thing. We can add as many hooks you may need later on and synchronize it to your initial remote.

What’s the maintenance like?

We provide annual inspections to keep your hooks in top notch conditions. All test results and inspections are included in a report for your records and whom it may concern.
How can I get spare parts?

We ship your spare parts in less than 24 hours wherever you need it in the United States or Canada.
Are there parts we will need to replace?

The hooks are very sturdy by design and do not need frequent spare part replacement.
During annual inspection we will make sure that your hooks are in operational conditions.
What is the battery life?

Like any other battery, capacity start decreasing after years of operation. During annual inspection we perform battery capacity & cycling tests to make sure you’ll get the most of your hook.
Do I need to disassemble the hook to charge it?

Nope, it’s way simpler. Our charger is Plug & Charge. Simply insert the charger in the ear of the hook and wait for steady green on the LED.